Contact Center Agent

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our people, Team HBX Group, are the beating heart of the company, and we encourage them to ‘move fast, dream big, and make a difference’ every day. We believe that it is tech + data + people that truly set us apart in the market, alongside our ‘global approach, local touch’ mentality. We are headquartered in Palma, Mallorca, and employ around 3,500 people worldwide.

JOB DESCRIPTION :

We are looking for a Client Operations Executive to join our Customer Relationship Center. In this role, you will support our clients to help achieve our main objective : “Delivering unique holidays to our customers.” Candidates should be based in Mallorca.

RESPONSIBILITIES :

• Provide excellent customer service.
• Attend to clients' queries via phone calls and emails, being proactive, courteous, friendly, and helpful.
• Ensure all client requests, issues, and complaints are resolved promptly and accurately, following defined policies, guidelines, terms, and conditions.
• Promote goodwill when dealing with clients and internal sales teams to maintain good client relationships, achieve high satisfaction levels, and foster loyalty.
• Identify and suggest improvements during daily work.
• Negotiate appropriate compensation, refunds, or solutions.

POSITION REQUIREMENTS :

Offer :

You will have the opportunity to work for a company undergoing significant transformation to become the world’s leading travel services provider. We seek individuals ready to embrace this exciting journey.

Along with an attractive benefits package, you will be able to work in an innovative, engaging, and multicultural environment. You will have the chance to build strong, lasting relationships and friendships worldwide, and develop your career either locally or at one of our global locations.

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