We are seeking a highly skilled and experienced Luxury Sales Assistant to join our boutique team in Madrid. This role combines sales, client service, and operational support in a fast-paced luxury retail environment.
Key Responsibilities :
- Welcome clients with warmth and professionalism, embodying the highest standards of customer service.
- Guide clients through collections, fittings, and purchases, ensuring a personalized luxury experience that meets their needs.
- Provide expert product knowledge across couture, wardrobe, accessories, and bespoke services.
- Assist during fittings and collaborate with the atelier team to ensure seamless execution.
- Contribute to sales targets, client loyalty, and the overall success of the boutique.
Operations & Organization :
Maintain the boutique's image : pristine, elegant, and aligned with brand standards at all times.Handle stock efficiently : receiving deliveries, preparing packaging, and updating inventory to meet customer demand.Support appointments, events, and activations in-store, ensuring exceptional customer experiences.Assist with CRM updates, follow-ups, and administrative tasks to maintain accurate records.Collaboration :
Work closely with the Luxury Client Experience Manager to deliver exceptional customer experiences.Coordinate with the atelier for alterations, fittings, and client projects, ensuring seamless execution.Share client insights and provide feedback to strengthen the boutique experience and drive business growth.Profile :
Previous experience in luxury retail, sales, or hospitality is essential.A proactive, dynamic, and solutions-driven individual who anticipates needs and takes initiative to exceed expectations.Strong interpersonal skills : warm, engaging, and discreet when interacting with clients.Highly organized, detail-oriented, and adaptable to meet changing demands.Fluent in Spanish and English (additional languages are a plus).Availability to work part-time afternoons, Tuesday to Saturdays (4 hours / day), with flexibility to adapt to business needs.What We Offer :
The opportunity to work with a prestigious European couture house, driving business growth and excellence.Ongoing training and development in Jantaminiau storytelling, product knowledge, and luxury client service.A creative, collaborative, and inspiring working environment that fosters innovation and excellence.Possibilities to grow within the company as the boutique and brand expand, offering opportunities for career advancement.