Head of Business Management (Maternity cover)

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

To lead the team of Business Managers to drive commercial performance, compliance and project rollout across the regions. The role will support our ongoing commercial change initiatives and supports the development of the enhanced business intelligence required to understand the state of the IAG Cargo business and allow appropriate analysis to drive commercial decision making.

What you’ll do

• Work closely with the Chief Sales & Marketing Officer to execute the strategy in alignment with the overall business objectives of IAG Cargo.
• Lead a diverse team, providing guidance, support, and direction to achieve targets, KPIs and delivery of commercial initiatives.
• As the Accountable Business Owner, lead multiple cross-functional projects on time and to budget.
• Identify areas for improvement and implement strategies to drive growth, including innovation in processes, tools, and technologies to improve efficiency and effectiveness.
• Oversee the CRM and loyalty strategies, ensuring customer value and a return on investment for the business.
• Plan, execute and evaluate commercial initiatives, also monitoring the performance of core business KPIs.
• Stay abreast of industry trends, market dynamics, and competitor activities, ensuring the global Sales team are informed of market intelligence and commercial opportunities.
• Collaborate closely with cross-functional teams including Regional Sales, Marketing, Distribution, Revenue Management, IT, Operations, Transformation and Customer Service to ensure delivery of targets.
• Implement robust performance management in conjunction with sound career and succession planning mechanisms.

It's all about you

We’re looking for someone with great people management experience as well as experience of managing multiple stakeholders, using effective influencing and networking skills and confidence to manage complex relationships.

What you’ll bring to IAG Cargo :

Skills and Experience :

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include :

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

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