Application Support Specialist (Retail & Digital)

International consulting group founded in 2019, Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT / Digital, Industry / R&D, and Sustainability, for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

About the job :

We are looking for an Application Support Specialist to join a retail and digital transformation project within a dynamic and technical environment.

The selected professional will be responsible for managing integration flows and application support activities , ensuring the smooth operation and reliability of business applications.

You will work closely with IT, business, and technical teams to coordinate support activities, handle incidents, lead continuous improvement projects, and ensure seamless application performance across multiple systems.

English fluency is mandatory , and French is a strong plus .

Responsibilities :

• Provide Level 2 / 3 application support , mainly on Cegid Y2 , and coordinate the activities of the support team.
• Manage integration flows , incident handling, and production deployments.
• Lead continuous improvement projects and corrective or evolutionary maintenance actions.
• Prepare test plans , ensure monitoring and reliability of data exchanges between applications.
• Support and train users through documentation, workshops, and user training sessions .
• Guarantee quality of deliverables through procedures, reports, and action tracking.

What we are looking for :

Must-have :

Nice-to-have :

We offer :