Digital Commerce Strategist

Business Analyst - E-Commerce

As a business analyst, you will be responsible for bridging the gap between business objectives and technical solutions.

The ideal candidate will have a deep understanding of e-commerce ecosystems, strong problem-solving skills, and excellent communication skills.

Key Responsibilities :

• Lead sprint planning, backlog refinement, and user story preparation
• Document functional and non-functional requirements for eCommerce features and platform improvements
• Analyze data and process flows to identify opportunities for automation and optimization
• Collaborate with developers, QA engineers, and UX designers to ensure clear understanding of requirements
• Lead new customer onboarding processes, including setup and configuration of the product or service
• Maintain detailed onboarding progress records, report on metrics, and continually optimize the customer platform experience
• Provide initial training, documentation, and guidance to ensure successful adoption and product competence
• Collect feedback during onboarding to refine the process and improve the customer journey
• Act as a brand advocate and communicate feedback to internal teams such as Product and Support

Basic Qualifications :

Travel & Work Arrangements / Requirements :

Willingness to travel occasionally in EMEIA (less than 5% per quarter)

Key Competencies :

What We Offer :

Freelance, B2B, or 6-month rolling contract with competitive pay, ensuring fair compensation for your skills and experience.

Hybrid work model, providing flexibility on location.

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork