Business Analyst - Hybrid Madrid

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Role Description

We are looking for a Business Analyst to help us lead and drive digital work streams with a client‐obsessed mindset. You will be part of the wealth management vertical, acting as a customer advocate while working with technology to ensure that key requirements are delivered as part of the product backlog. Successful candidates should have a strong understanding of banking across wealth management and private banking, experience with innovation & transformation trends, and be familiar with agile ways of working.

Hybrid position in Madrid

3 days at the client ́s office (Sol area, next to the underground).

Key Responsibilities

Support the bank's Product Owner for the Client Lifecycle Management initiative, collaborating with Change & Client, Experience, Business Management and Technology teams to conceive and prioritize features.

Extract relevant insights from client online behaviour and usability testing to continuously iterate client journeys and improve the product experience.

Implement frameworks to drive adoption and usage, establishing feedback loops so the product meets client needs.

Drive engagement and usage, managing business and senior stakeholders as a partner and trusted advisor, ensuring continuous user feedback loops during agile delivery.

Plan and orchestrate training activities, creating easy‐to‐understand training and engagement material for clients and front office.

Create high‐quality communication deliverables such as EDMs to clients and front office and articulate communication strategy through presentation materials.

Work across projects with a clear understanding of project management principles, structure, roles and responsibilities.

Mandatory Requirements

You have at least 7‐8 years' experience as a Business Analyst in a financial institution, fintech, technology or consultancy company.

You enjoy working on problems with cross‐functional teams to conceptualize journeys and prioritize features.

You have excellent communication skills, can process information quickly, break complex matters down to their core, run independently and persevere.

You are comfortable presenting in front of senior leadership and cross‐functional stakeholders to obtain decisions.

You have experience defining a vision and strategy for a digital solution, product or service, and have successfully managed the full product lifecycle from idea to scaling, integrating user feedback and driving prioritization.

Professional familiarity with client needs in wealth management and private banking, understanding of business processes, process design and re‐engineering.

Experience with product discovery and delivery concepts, user needs analysis, opportunity identification, and success in a design‐thinking and agile framework.

Demonstrated problem‐solving and decision‐making skills, with a track record of prioritizing and making trade‐offs based on objective evaluation.

English C1.

What can we offer?

23 days of annual leave plus discretionary days on the 24th and 31st of December.

Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

Retribución Flexible Program : meals, kindergarten, transport, online English lessons, Health Care Plan.

Free access to several training platforms.

Professional stability and career plans.

Referral bonus program.

Choice to pay in 12 or 14 installments across the year.

Real Work‐Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summer).

UST Club Platform discounts and gym access.

Skills

Business Analysis, Banking, Agile Methodology

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with a disability certificate.

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