Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation, is looking for a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
• Possess a comprehensive understanding of the Analytics sector and industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines or knowledge areas are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during the pre-sales phase.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Engage directly in delivering services for highly complex and high-risk projects, in coordination with Operations.
• Develop new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
• Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Act as a role model for the team, managing their development as a People Lead :

Qualifications & Skills

WHAT DO WE OFFER

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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