Erp Service Desk Analyst

Job Title : ERP Service Desk Analyst (AX / D365)

Location : Barcelona, Spain

About Le Creuset

• At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware;

we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success

Provide advanced (second and third line) support for Microsoft Dynamics AX and D365 Finance & Operations, including associated integrations and other business applications managed by Group IT. Support project-related changes as needed, collaborating closely with Group and Regional IT teams, business stakeholders, and external partners to ensure effective delivery and resolution.

What’s on your Daily Menu?

Provide second / third line ERP support, investigating issues and managing escalations per the LC Support Model.

Collaborate with third-party providers to resolve incidents and problems professionally and efficiently.

Log and document support cases, ensuring resolutions are recorded accurately.

Take ownership of user issues, proactively driving them to resolution.

Keep users informed on the status of their support requests in a timely manner.

Support testing and acceptance of new ERP solutions and enhancements.

Translate business requirements into functional solutions in collaboration with analysts and stakeholders.

Ensure compliance with project lifecycle standards, including documentation, testing, and change approval.

The Perfect Blend : Your Ingredients for Success

Holds a Bachelor’s degree in Business or Technology-related field.

Minimum 3 years of ERP support experience, preferably with Microsoft Dynamics AX and D365 Finance & Operations. Experience with other ERP systems (e.G., SAP, Oracle, PeopleSoft) is also valued.

Strong working knowledge in at least two of the following modules : Finance, Sales & Marketing, Trade & Logistics, Supply Chain & Procurement, System Administration, Application Integration Framework (AIF).

Involved in gathering business requirements for IT systems.

Solid understanding of retail business processes.

Familiarity with EDI / XML integrations is a plus.

Certifications in Dynamics 365 F&O or AX (2012 R3) are preferred.

Excellent verbal and written communication skills.

Strong grasp of business management and strategic thinking.

Quick learner with the ability to adapt to new technologies and concepts.

Detail-oriented, capable of managing multiple tasks and meeting deadlines.

additional languages are an advantage.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is a colorful as our cookware and rich in history. Our table is grounded in our values : Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

The Ingredients

23 days of vacation.

A hybrid work-model, with flexible schedules, to guarantee life-work balance.

A 50% discount in our stores.

Welcome pack during your probation period.

Coffee, tea, fruits at the office, and monthly special breakfast.

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.