Partner Service Ecosystem Manager

The Partner Services Manager plays a vital role in our support organization by overseeing Palo Alto Networks' relationships with Authorized Support Center (ASC) and Authorized Professional Services (APS) partners.

This position involves developing meaningful relationships with these partners to ensure they are enabled to sell and deliver their support and professional services to our shared customers.

The Partner Services Manager is responsible for managing all aspects of our ASC and APS programs with qualified partners, as well as managing the ecosystem in which these partners operate.

This role requires effective management of Authorized Support Center (ASC), Authorized Professional Services (APS) Partners in accordance with our ASC and APS Services specializations requirements - ASC and APS Partners are those partners total solution providers actively selling, implementing, technically supporting and / or deploying professional services for our end user customers.

Responsibilities

Manage delivery and operational aspects of the Partner Services Specializations

Efficient execution of the entire partner onboarding process from prospecting - recruitment - nomination - contracting - support infrastructure / tech support team set up - enablement and accreditation - partner relationship - program KPIs track, measure, report - audit, review and planning

Knowledge of legal and contractual matters related to partnerships (MSA, SOW...)

Channel development and management of the 3Cs (Coverage, Capacity, Capability) to always ensure that we are ready to meet local customer demand for technical support and Professional services delivery whenever we enter new markets or grow existing market space

Always striving to achieve the best customer support and professional services delivery (quality of service) through ASC and APS partners

Developing our partner ecosystem which is a 2 Tier Disti-Resell model into one which is both partner leading and value adding centric

Take on the role of ASC and APS Channel Partner Services Delivery Leader for assigned territory - Internally, work collaboratively with Channel Business, Channel Sales, System Engineering, Technical Support, Program Operations, Technical Partner, and other functions - Externally, work collaboratively with partners as their trusted advisor, consultant, enabler

Ability to analyze data and key performance indicators to make informed decisions

Conduct regular audit and / or , business and cases / implementations reviews with partners with the objective to grow partners' services revenue / customer base

Engage with internal stakeholders regularly to report on achievement, progress, status quo, challenges, support needed, of your partner management work

Evangelize the value, benefit and importance of a partner led technical support services professional services cum technical support delivery

Travel as needed for critical face to face partner meetings, when necessary

Qualifications

This position requires a unique blend of experience in commercial channel sales and technical services, from the IT and / or Technology industries.

Good balance of experience in both commercial channel sales and technical services, from the IT and / or Technology industries

Good background in the channel business model - channel management, channel sales, channel development, channel program, channel services delivery, channel operation, channel marketing

Ability to quickly master applications like Asana, Tableau, SFDC,Google G-Suite, to run reports and perform analysis

Servant leader and player coach - a natural people person with strong / deep relational and influential skills always willing to coach / assist others

Strong communication skills both verbal and written

Capable of working independently, requiring little supervision operating in a fast paced environment - own his / her problem - always doing the right thing with complete integrity

Strong sense of mission and urgency - always on top of the work - the ultimate problem solver

Ability to navigate a large matrix organization and still get work done

Business acumen with ability to spot trends and forecast outcomes - should have a passion for technology

Any past experience in managing a technical support centre / team / system would be well regarded though not required

Confident in working with other functions (may be even out of scope) of the company, in developing resolution to a problem through learning how / why others work and then connecting the dots

Strong program management skills with ability to understand and use partner performance data to drive partner behavioral / operational changes for increased quantitative and qualitative services delivery standards

Good analytical skills and logical thinking allow for effective work still to be done despite ambiguity

Honest and Partial personality who will wholeheartedly work within company values

Territory Management by aligning with the territorial ASC and APS partner mix strategy, drive market conditions through specific partner strategy and the competitive environment by exercising local business practice and local culture

Familiarity with working for global companies with a competent level of the English language skill and additionally German preferred

We take pride in providing a supportive and inclusive work environment that encourages growth and development.

Our employees enjoy a range of benefits, including :

A comprehensive training program to help you develop your skills and knowledge

Ongoing learning and development opportunities to help you stay ahead in your career

A collaborative and dynamic work environment that fosters innovation and creativity

Opportunities for career advancement and professional growth

A competitive salary and benefits package

Others

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and are committed to providing reasonable accommodations for all qualified individuals with a disability.

#J-18808-Ljbffr