GUEST RELATIONS INTERNSHIP - (Málaga)

Empresas : Minor Hotels Europe & Americas

What will be your mission?

As Guest Relations specialist , you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality.

What will you do?

• Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
• Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
• Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
• Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy.
• Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff.
• Work closely with various hotel departments to coordinate guest services and ensure a seamless experience.
• Keep accurate and up-to-date guest profiles, including preferences and special requests.
• Identify opportunities for upselling hotel services and effectively communicate their value to guests.
• Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity.
• Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information.

What are we looking for?

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as :

Requisitos :