Service Relationship Manager

Our Service Relationship Managers guide Client Advocacy and Satisfaction for our most strategic Clients & Partners, specifically our Cloud Clients. As a Service Relationship Manager, you will be passionate about service and prioritizing our clients' needs. You will excel at developing relationships across a global geography and act as the voice of the client, advocating for them within the business. Your role includes leading service improvements across the end-to-end client journey to drive value and foster loyalty. You will provide measurable improvements by developing creative solutions and collaborating with partners across market teams. As the in-life operational single contact for clients, you will ensure consistency and simplicity in client engagement, making interactions straightforward. You will manage client escalations, guiding them to successful resolutions for both the client and Experian. Engaging with support and influencing client partners, you will become an expert in their business solutions and needs, seeking opportunities to expand our business and enhance service relationships. You will also be the guardian of our service level agreement documentation, supporting deal processes, understanding client needs, proposing appropriate options, and coordinating with relevant areas for guidance and approval.

Main Responsibilities

• Lead client-facing service reviews and develop workable improvement plans.
• Support sales opportunities and account plans, acting as a trusted client partner and influencing NPS targets.

What you'll bring

The Service Relationship Manager navigates Experian's complex landscape to achieve contracted service outcomes for clients. They manage post-sales operational relationships, identify risks and opportunities, share best practices, and propose solutions to retain customers. They also mitigate risks by managing software upgrades within contract terms.

Qualifications

Benefits / Perks

Additional Information

Experian emphasizes a culture that celebrates diversity and prioritizes employee well-being. Recognized as a Great Place to Work and among Fortune's Best Companies, we promote DEI, work / life balance, development, and engagement. We are committed to equal opportunity and accommodate employees with disabilities or special needs.

Join us in creating a better tomorrow. Discover what it's like to work at Experian by visiting our careers site.

Remote Work : Employment Type : Full-time

Key Skills

Business Development, Sales Experience, Loyalty Marketing, Portfolio Management, Wealth Management, Financial Services, Algebra, Territory Management, Banking, Relationship Management, Customer Relationship Management, Geometry

Department / Functional Area

Analytics

Experience

Years of experience required to be specified

Vacancy

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