It Business Process Specialist - Remote

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

System Lifecylce / Compliance documentation

~ Coordinating and scheduling backup / recovery & Performing Disaster Recovery Testing

~ Service Level Agreement monitoring

~ Access & identity monitoring

~ Coordinating (but not performing) server and database patches

~(Audit trail &) error log monitoring

~ Enhancementconfiguration changes to software

~ Coordinating software management

~ Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)

~ Performing Incident & Problem Management

~ Performing Change Management

~ Supporting Deviation and CAPA management

~ Performing frequent system performance checks

~ Drive the system lifecycle management

~ Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items

~ Coordinating System Archiving

Windows System Administration

Windows Server Database

Citrix

Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.

Experience in SAP BASIS a plus.

A demonstrated understanding of Operational Excellence ITIL v3.Experience working with systems supporting Quality (e.G. labs and environmental monitoring) a plus

Excellent English speaking, reading & writing skills

Other languages such as German, Japanese, Mandarin, Spanish a plus

Permanent contract.

We make it easy. Trainings & Certifications. Home Office.

Health insurance.

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #