What You'll Do : Program Management
- Ensure internal policies and procedures are enforced and adhered to by all faculty and academic staff.
- Support relationships with local universities
- Follow up with Site Visit participants to increase enrollment at the Center when needed and / or requested
- Oversee and ensure the consistent enforcement of CEA CAPA's code of conduct
- Report on a timely manner and maintain fluent communication with direct supervisor and CEA CAPA Headquarters
- Collaborate with other CEA CAPA units on the identification and adoption of best practices
Academic Oversight
Supervise the development of academic calendars, courses scheduling, and co-curricular activitiesCollect and review working syllabi for each course prior to the start of each term, ensuring alignment with current CEA CAPA policies and submit to CEA CAPA HeadquartersEnsure that all academic policies are followed in accordance with the School of Records guidelinesSupport Academic Director on all daily academic mattersAttend regular conference calls and cross functional team meetingsHelp manage academic grievances and grade appealsAcademic Day-to-Day Management
Curriculum
Ensure that all syllabi are in compliance with UNH requirementsRequest syllabi creation, review submitted syllabi, and identify modification needsWork with faculty to develop and update current and future syllabiRegularly assess and maintain the quality of academic programs at the CEA Madrid centerSupport faculty on planning course-related field studiesCourse Management
Oversee and coordinate the student registration process at the study center and at local academic institutions including the add / drop period, and monitor selections for capacity concerns and scheduling and faculty needsFaculty
Provide support for faculty in all areas of study (course requirements, complementary materials, site visits, labs…)Coordinate and attend regular faculty meetings at CEA MadridMeasure faculty performance and course quality (Faculty & Course Evaluation)Provide and / or coordinate faculty training (onboarding for new members, CEA CAPA policies, teaching methods, other academic areas of interest)Partner Institutions
Maintain open communication with all partner institutionsSupervise the day-to-day academic and administrative tasks involving partner institutions : course selection, registration, orientation sessions, add / drop period, language level tests and changes, academic disputes, transcript requests, etc.Coordinate and attend meetings with partner institutions to discuss feedback on the program and future directionsStudents
Provide academic advising for students and help them solve academic issuesParticipate disciplinary meetingsWhat Makes a Great Candidate :
University DegreeFluency in spoken and written English & SpanishExcellent administration and communication skillsPrevious experience working in Study Abroad field.Previous experience working in customer serviceMature, resourceful, out-going and assertiveProactive, flexible and able to work under pressureResponsive team playerSolid IT and organizational skillsKnowledge of the city and its cultural / leisure offerPersonal experience studying / living abroadExperience working in an international environment (with US college students preferred)Must be legally authorized to work in local countryWho We Are :
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person's professional qualifications and competence.
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