Fraud Operations Team Lead

Leading Fraud Team Member

In this role, you will lead a team responsible for verifying and authorizing customer transactions in German and Austrian markets. Your primary focus will be on minimizing fraud losses and providing exceptional customer service.

Key responsibilities include :

• Team Leadership : Oversee the performance of your team members, providing coaching and guidance to ensure they meet key metrics and provide high-quality service to customers.
• Performance Analysis : Analyze data to identify areas for improvement and develop strategies to drive key metrics, such as speed of resolution, call handling times, and customer satisfaction.
• Fraud Management : Ensure that all cases are handled according to policy and procedures, minimizing fraud loss exposure for the company.
• Employee Development : Provide ongoing coaching and development opportunities to help your team members grow and succeed in their roles.

Requirements :

Benefits :