Client Service Associate

Customer Service Associate (English, Catalan & Castilian)

Location : Madrid, Spain | Contract : 9 months fixed-term | Hours : Full-time, 37.5 hrs / week

Could you be one of our Customer Service Associates?

As the world’s leading off-price retailer of clothing and homeware, we’re dedicated to putting our customers first. Every day, our goal is to provide them with a positive and memorable experience—and we need passionate, motivated people to help us do it.

In this role, you will be supporting customers via telephone and email in English, Catalan, and Castilian. We’re looking for someone who is self-motivated, an excellent listener, and driven to make a difference. If helping people comes naturally to you, this could be the perfect job. We’ll provide a comprehensive training program to get you ready to shine from day one.

At our company, your development matters. The skills you gain in Customer Service will set you up for success and help you excel in everything you do. You’ll be supported by a fun, caring, and collaborative team every step of the way.

Join us and become part of our growing European business—a place full of opportunities for growth, recognition, and success. We take pride in our culture : we work hard, have fun, and support causes that matter to us.

Job Details :

• Fixed-term contract for 9 months
• Onsite role at our Madrid office
• Full-time, 37.5 hours per week
• Shifts : 09 : 00–21 : 00 GMT, Monday to Sunday
• Two weeks of full-time training to prepare you for your role
• Please note : no relocation package is offered;

consider your relocation when applying

Why Join Us?

While we’re proud of our past achievements, it’s our future that excites us most. We offer opportunities for growth, recognition, and a competitive salary and benefits package. Share our determination to think bigger and bolder, and be part of shaping our future.

If this sounds like a role you won’t just like, but love, apply now!

Please submit your CV in English.