Front desk manager

Exciting Opportunity : Be Part of Launching Our New Hostel in Granada! Are you ready to be the warm and friendly face that greets travellers from all around the world? We're thrilled to announce an exciting opportunity for a Front Desk Manager to join our dynamic hostel team in Granada. If you're passionate about delivering unforgettable guest experiences, fostering a positive atmosphere, and being the go-to person for all things hospitality, then this role is perfect for you! About Us : As a part of the dynamic Spanish hostel chain, The Central House, we believe in offering more than just a place to sleep — we create gateways to authentic cultural experiences. Nestled in the heart of Granada, our hostel is a hub for exploration and connection. With locations across Spain, Portugal, Turkey, and Morocco, we’re proud to welcome travellers from all over the world. Now, we're looking for a dedicated Front Desk Manager to help us continue offering outstanding service to our diverse community of guests. Your Role : As Front Desk Manager you will lead the reception team and support the General Manager in the day-to-day operations. Your key responsibilities will include : Guest Experience & Front Desk Operations Deliver exceptional customer service and ensure swift resolution of guest issues. Oversee daily cash transactions and maintain accurate account balances. Team Leadership & Development Recruit, train, and mentor front desk staff to ensure consistent high-quality service. Manage scheduling, shifts, and vacation planning while fostering a positive team culture. Reputation & Partnerships Manage online guest reviews (Trip Advisor, Booking, Google, etc.) to uphold brand reputation. Build partnerships with companies and event organizers to drive business growth. Operations & Compliance Coordinate with housekeeping and maintenance to guarantee room readiness and cleanliness. Monitor stock levels of reception and operational supplies. Ensure compliance with company policies and industry standards. What We're Looking For : We're in search of an individual who exudes enthusiasm, warmth, and an authentic passion for hospitality. Here's what we hope to find in you : A team player with a knack for effective collaboration. Exceptional communication skills and a welcoming demeanour. A proactive problem-solving approach and a strong desire to assist guests. A detail-oriented and organized work style. Proficiency in computer software (Microsoft Office, email, etc.). Qualifications : To excel in this role, you should possess : A tourism diploma or equivalent. Prior experience in customer service for hospitality. Proficiency in spoken and written English; familiarity with other foreign languages is advantageous. Knowledge of the MEWS PMS highly valued. Why Choose Us : By joining The Central House, you become a valued member of a dynamic team that values creativity, teamwork, and delivering exceptional service. We offer : A supportive and nurturing work environment that fosters personal growth. Opportunities to engage with people from all corners of the globe. Fun work environment TCH Exchange Program How to Apply : Are you ready to embark on a rewarding hospitality journey with us? Send your resume and a brief cover letter outlining your passion for guest service and your relevant experience to We're eager to learn why you're the perfect fit for our team at The Central House Granada Elvira! At The Central House, we celebrate diversity and are committed to cultivating an inclusive environment for all team members. Join us in crafting unforgettable stays for every guest – submit your application today!