Consulting Senior Implementation Services Professional MADRID, ES

Overview

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating AI-powered, cloud-native software solutions. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our Enterprise customers. As a member of the Professional Services organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations. This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.

Responsibilities :

• Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing.
• In some cases, you are also expected to provide some amount of training and limited post implementation support.
• Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products.
• Provide guidance for business decisions during the implementation from a technical perspective on issues such as : performance, scalability, reliability, and security.
• Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation.
• Manage the implementation plan, sharing weekly status reports.
• Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects.
• Handle escalations where necessary and manage customer as well as internal resources expectations.
• Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team.
• Develop project plans and estimates in order to deliver on time and within budget.
• Track and report project metrics to ensure project success and mitigate risk.
• Domestic and international travel as needed.

Qualifications

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is a comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life at IBM

In a world where technology never stands still, dedication to client success, meaningful innovation, trust and personal responsibility in all relationships define IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career. You’ll be encouraged to be courageous and experiment daily, with continuous trust and support in an environment where everyone can thrive regardless of background.

Our IBMers are growth-minded, curious, open to feedback, and always transforming themselves and the company. They provide ongoing feedback to help other IBMers grow, and collaborate with colleagues with a team-focused approach to drive exceptional outcomes for our customers.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are one of the largest corporate organizations in the world, and a leading technology and consulting employer relied upon by Fortune 500 companies.

IBM embraces AI, quantum computing and blockchain. Join us on our journey to be a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other relevant job details

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title : Senior Implementation Services

Job ID : 59785

City / Township / Village : MADRID

State / Province : Madrid

Country : Spain

Work arrangement : Onsite

Area of work : Consulting

Employment type : Regular

Position type : Professional

Some travel may be required based on business demand

Company : (0126) International Business Machines, S.A.

Shift : General (daytime)

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