Customer Success Manager – IoT & Field Operations

We are collaborating with a fast-growing IoT company on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines low-cost, long-life IoT sensors with a powerful SaaS platform , providing real-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials.

After several years of R&D, the company is now entering a new phase of commercial and operational expansion with active deployments across the United States, Germany, and Spain , and ongoing pilots with major international clients.

🚀 The Role

We are looking for a Customer Success Manager (IoT & Field Operations) to act as the bridge between our customers and our technical teams .

You’ll be the kind of person who makes things happen — someone hands-on, proactive, and solution-oriented. Your mission will be to coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success .

This is a hybrid role combining Customer Success, Operations, and Technical Pre-Sales , with significant international exposure and direct interaction with our product.

💪 What You’ll Do

• Lead the deployment of pilot and customer projects across Europe and the US.
• Manage the full Proof of Concept (PoC) lifecycle : definition, sensor logistics, installation, monitoring, and delivery of results.
• Train and support client field teams during implementation and rollout.
• Analyze operational data with internal technical teams and provide insights to improve the product.
• Collaborate closely with Product, Data, and Hardware teams to scale solutions and optimize processes.
• Act as the main point of contact for customers , managing incidents, feedback, and solution improvements.

🧩 About You

⚙️ Tech Environment

🎯 What We Offer