At ING we are looking for Digital Business Expert
We are looking for a Digital Business Expert that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.
You will be capable of translating business needs into delivery requirements by working in the squads through the whole product lifecycle and acting as a bridge between business & IT.
You must be able to understand what ING architecture, databases, main building blocks, layers (front, middle and back) and technologies are required for each "concept / idea".
You will be responsible for the definitions of ready and done, and acceptance criteria for user stories in coordination with the IT team.
You are the "Business Guardian" of your product / service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.
You have a data mindset , you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.
You work in Agile teams , focusing always in delivering value to our customers in a fast way while continuously improving the way we work.
As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.
As a Digital Business Expert you will report to a Business Lead.
As a Digital Business Expert you will :
Agile Delivery : Translate business needs into requirements for the implementation. Ensure the quality in the production uploads.
Digital Strategy . As expert in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth. Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world.
Customer Experience : Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes.
Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. Commercial acumen to ensure accomplishment of business results.
Data Fluency : Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster.
Master or bachelor's degree with a minimum of 2 years of professional experience in product design.
Capability of translating business needs into delivery requirements, proven experience working with IT.
High level understanding of IT basics (integrations, data flows, channels, architecture diagrams …)
Planning & organizational skills.
Excellent oral and written English skills
Versatility and experience in several business domains is a plus
Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Health insurance.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
360º care of the employee (physical, mental, social connection & purpose).
Employee Networks : Rainbow Lions (LGBTQI+) & Leonas.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey.
Digital Consultant • Madrid, España