Customer Care Specialist (Italian market) | TheFork

Overview Customer Care Specialist (Italian market) | TheFork

Barcelona, Spain

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products :

TheFork App : our free restaurant discovery & booking app that helps you find your next table with ease.

TheFork Manager : our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

TheFork PAY and TheFork Gift Card : quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors : “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site : you will do Answer incoming requests via phone, email and chat

Assist our customers on questions about our electronic reservation book, our website or app

Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are Based in Barcelona

Native level of Italian and fluent in English. Speaking more languages are always welcome!

An open minded person with a high level of communication skills

Care about customer needs and always try to make their experience unique and satisfactory

Knowledge in CRM tools

Experienced in a customer support environment

What we offer A permanent contract

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary, bonus and equity

Lunch vouchers available for each working day

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

A program dedicated to helping you have the best work / life balance

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, a coffee point on each floor, and leisure area

The following section contains application details and legal notices. The content is provided for recruitment purposes and includes data privacy information. In case you need support, contact

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The data controller for the processing of your personal data is La Fourchette SAS (hereinafter, “TheFork”), with registered office at 70, Rue Saint-Lazare, 75009 Paris, France. TheFork collects your personal data for recruitment purposes and may share it with TheFork group and trusted third parties as described in our policy. You may contact us to review or delete your data. For details, see our recruitment consent policy and privacy notice. If you have any concerns, you can lodge a complaint with the relevant supervisory authority.

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Notes Apply only if you meet the requirements and are available to start as described.

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