Incident Manager | Service Desk Level 2 Manager

Incident Manager | Service Desk Level 2 Manager | Barcelona | Spain |

Where :

Barcelona | Spain | Hybrid (1 day per week in the Office - Poblenou) The Company :

Multinational Salary :

50.000€ - 60.000€ / year or

Freelance : 300€ - 400€ / day

Mission Description : You will lead a

Level 2 support team

of six engineers based in India, responsible for managing incidents related to a suite of Applications — a department created one year ago to manage all tracking and asset management applications once a product (component or factory) is manufactured.

You will ensure smooth coordination between the technical teams (Level 3) and business stakeholders, driving incident resolution and maintaining operational excellence.

Preferred Experience & Skills : Proven experience as an

Incident Manager

or

Support Team Lead

(Level 2 or Level 3 environments). Solid understanding of

IT Service Management (ServiceNow preferred) . Excellent

communication and leadership

skills. Strong

organizational

and

prioritization

abilities. Capable of managing

remote teams

and maintaining a strong link with business users. Technical background

not mandatory , but ability to understand IT processes is essential. Fluent in

English

(Spanish or French is a plus).

Job Details : Schedule :

Standard business hours, no on-call shifts (emergency phone only). Location :

Hybrid – Barcelona (Poblenou, Thursdays onsite).