▷ (Inicio Inmediato) Senior Incident Manager

WE KEEP GROWING!

At #Extia, we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively, keep reading!

Who are we looking for?

Senior Incident Manager

Location : Barcelona

Experience : Minimum 7 years hands-on experience managing critical incidents

Start date : ASAP

Languages : Native-level French and English

ITIL certifications are a strong plus

What will you do?

You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities :

• Take full ownership of major incident management
• Coordinate cross-functional teams under pressure
• Ensure clear, effective communication with global stakeholders in both French and English
• Lead post-incident reviews and continuous improvement actions
• Participate in on-call rotations with the team

Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator.

What do we value?

Proven track record managing incidents in global organizations

ITIL-based process knowledge

Exceptional communication and leadership skills

Native-level fluency in French and English

Stable, consistent professional background (no frequent job-hoppers)

At #Extia, our motto is simple : First who, then what.

We focus on people, growth, and purpose. Are you ready to join the journey?