B2B Catalan-speaking Customer Specialist

Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.

If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you

Your Responsibilities :

• Business Client Assistance : Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.
• Technical Troubleshooting : Help business owners with technical issues, payment processing concerns, and system optimizations.
• Account Management & Verification : Identify account holders, verify account information, and ensure regulatory compliance.
• Compliance & Regulations : Adhere to all regulatory guidelines and internal procedures provided by the company.
• Customer Experience Excellence : Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.

Your Qualifications :

What We Offer :