Warehouse Operations Supervisors Detail-oriented, experienced, passionate, and loves to train t[...]

Detail-oriented, experienced, passionate, and loves to train team members.

Full-Time

Warehouse Operations Supervisor

Ops Engine is a dynamic and rapidly growing 3PL e-commerce fulfillment center specializing in direct-to-consumer and wholesale order fulfillment. Our state-of-the-art facility is a hub for efficient and accurate order processing, shipping, and inventory management. We are looking to find a motivated and experienced Warehouse Operations Supervisor to join our team and play a crucial role in ensuring the smooth functioning of our day-to-day operations.

Position Overview

As a Warehouse Operations Supervisor, you will oversee and manage all aspects of warehouse operations, focusing on safety, employee accountability, performance management, training, and meeting daily shipping quotas. You will collaborate with cross-functional teams to ensure the timely and accurate fulfillment of customer orders while maintaining high quality and efficiency. Cross-functional teams include sales, customer experience, and procurement departments.

Responsibilities

Day-to-Day Operations

Direct and coordinate all warehouse activities, including order picking, packing, shipping, receiving, returns, and inventory management, to meet daily shipping quotas and brand expectations.

Safety

Monitor, train, and enforce strict adherence to safety guidelines, procedures, and regulations to create a safe working environment for all employees. Conduct regular safety audits and address any potential hazards promptly.

Employee Accountability

Lead, motivate, and guide a team of warehouse associates by setting clear performance expectations, monitoring work quality, and addressing performance issues through coaching, training, and corrective actions.

Performance Management

Track and analyze key performance indicators (KPIs) such as order accuracy, on-time shipping, and productivity. Take proactive measures to improve operational efficiency and consistently meet performance targets.

Training

Develop and implement comprehensive training programs for new and existing employees, ensuring they have the necessary skills and knowledge to perform their duties effectively and safely.

Quality Control

Implement and oversee quality control processes to ensure accurate order fulfillment, proper packing, and minimal errors in customer shipments.

Inventory Management

Collaborate with inventory teams to monitor stock levels, conduct regular cycle counts, and address discrepancies to maintain accurate inventory records.

Process Improvement

Continuously identify opportunities for process optimization, automation, and streamlining to enhance operational efficiency and reduce fulfillment times.

Cross-Functional Collaboration

Collaborate with customer service and sales teams to address customer inquiries, resolve order-related issues, and provide support in aligning warehouse operations with overall business goals.

Documentation

Maintain accurate and up-to-date records of daily operations, employee performance, safety incidents, and inventory levels.

Reports and Communication

Prepare regular reports on operational performance, employee metrics, and other relevant data for management review. Communicate effectively with all levels of the organization.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred) in a related field.
• Proven experience (X+ years) in warehouse operations, preferably within e-commerce or 3PL fulfillment centers.
• Strong leadership skills with the ability to motivate, coach, and develop a diverse team of warehouse associates.
• Excellent organizational, problem-solving, and decision-making skills.
• Knowledge of warehouse management systems (WMS) and other relevant software.
• Sound knowledge of safety regulations and best practices in warehouse operations.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Forklift certification and other relevant equipment operation certifications are a plus.

Join Our Team

We invite you to join our team and contribute to the success of our e-commerce fulfillment center if you are a results-oriented, detail-focused, and collaborative individual with a passion for optimizing warehouse operations and working with people. We offer a competitive compensation package, opportunities for professional growth, and a supportive work environment that values teamwork and innovation.

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