Senior Project Manager

About us Craft is growing and changing very rapidly. The demand in the marketplace for Craft’s production solutions is very high. We are confident in our offering as we continue to tell the story better and also tell the story to more people. We are looking for someone who knows how to connect with clients, showcase our abilities and convey how successful we have been with many clients. We continuously evolve with clients and become the much needed extension of their team to navigate the complex and constantly evolving world of production, content, and data. We think of ourselves as a start-up. We are very entrepreneurial, no client or job is too small or unimportant. We have to be agile and able to move quickly; we are used to making decisions with limited information and trying something quickly, assessing the outcome, and making adjustments along the way. We are building the bridge while we are crossing it but in order to achieve the required growth we need exceptional people to join our team. Role : As part of the McCann Worldgroup Services Department, the Success Manager will play a central role in the business and will be pivotal to the smooth running of accounts. The successful candidate will be required to have a thorough understanding of all areas of the business and be responsible for managing a team from Projects Managers, to lead critical projects keeping budgetary control. Success Manager will be client focused and have good communication skills as well as organisation and time management skills, to manage both your clients and internal departments whilst always focusing on delivery, quality, process and profitability. ACCOUNTABILITIES : Client Management Responsibilities :

• Act as a brand guardian for your client guidelines and guarantee brand consistency.
• Anticipate the need for resources for the projects following client’s campaign calendar.
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Build strong day to day relationships with all clients and agency stakeholders - communication is key
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience.
• Manage, monitor and update all timelines and set realistic expectations with clients
• Understand the client ecosystem and communicate accordingly (example – local vs regional, CDO vs Ecomm vs Marketing) Team Management :
• Lead your project management team, act as a guider for them and help when needed.
• Allocate and coordinate tasks from your project management team.
• Coordinate the workload of your team according to their availability and client needs.
• Oversee the work of your team to ensure that it meets the client's standards.
• Pursue the achievement of client KPIs. Project Management Responsibilities :
• Orchestrate & work on important & new projects, coordinating between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies); and managing these projects from brief through to delivery ensuring final materials are on time and of the highest quality.
• Consistently deliver against all contractual obligations including SLAs and KPIs
• Collate any information needed for input to client reports and presentations
• Monitor internal workflows, identify areas for improvement and make recommendations Business Development Opportunities :
• Strive to improve client and stakeholder relations
• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform Business Lead.
• Support Business Lead in developing proposals for any new revenue opportunities Quality Control Responsibilities :
• Act as a brand / QC guardian – support and ensure brand guidelines / QC checklists and procedures are followed Financial Responsibilities
• Ensure full compliance with all financial procedures and policies
• Contribute to budgeting and forecasting process
• Assist with financial reporting and smooth running of the finance function
• Help develop initiatives to maximise profitability EXPERIENCE AND EXPERTISE Required skillsets :
• 10-15 years in Account Management
• Fluent oral and written English and Spanish. Additional European language desirable
• Experience managing international clients in multiple markets with multiple stakeholders
• Experience working in Ecommerce and digital production.
• Desirable) : experience working in broadcast and print production.
• Strong time management / prioritisation / project management skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Strong numeracy skills
• Experience of budgeting and forecasting
• Highly organised, detail oriented, client focused and proactive
• Excellent team player / networker
• Strong IT literacy, including Word, Excel and PowerPoint
• Able to jungle between Doing & Thinking depending on the situations
• Desirable) Experience in teams management.
• Travels may be required Personality & behaviour
• Solution Making and flexible attitude
• Resilient and positive character
• Brave & proactive
• Motivated and knows how to motivates others towards achieving common goals and objectives
• Consistently enthusiastic about improving the offering
• Builds client trust with good social and business skills
• Committed to developing a winning long term service overcoming roadblocks and proposing creative solutions to bottlenecks
• Sensitivity to different cultures, language, communication style, business practice
• Team worker
• Well organized
• Serious & committed WHAT WE OFFER :
• Indefinite contract
• Hybrid model
• Flexible schedule
• Training plans in our extensive training platform.
• 23 working days of vacation, plus 2 long weekends of your choice, plus 3 days at Easter, plus 3 days at Christmas.
• The day of your birthday off!
• Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects
• McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.#LI-AR2

#J-18808-Ljbffr