Technical Account Manager- Remote

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

The

Technical Account Manager

is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level.

In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.

The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers.

Monitor and report key performance metrics that reflect supplier operational status and turnover

Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case / tests definition

Ability to use monitoring tools and ease of learning multiple tools to support daily work

Strong analytical skills with a data driven mindset

Strong ability to understand business plans (commercial area) and their technical implications

Good communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills. Previous experience in technical account management, preferably at least 2y / in the travel industry

Experience monitoring / interpreting metrics, step back, connect the dots and proactively take actions upon

Experience analysing big data and extracting conclusions and actions from it

Experience using microsoft office suite (Word, Excel, Powerpoint, Outlook…)

Previous experience supporting API based software development products

Familiarity interpreting data / logs from XML / JSON / YAML formats and working with SQL databases

English professional proficiency. Project management skills are desirable

Team player with an agile mind-set

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.