Talent.com
Esta oferta de trabajo no está disponible en tu país.
Administrador De Bases De Datos

Administrador De Bases De Datos

AgilecontentMadrid, Kingdom Of Spain, España
Hace 15 horas
Descripción del trabajo
  • About the Role
  • The AMC Enterprise Premium Support Engineer is responsible for
  • : Key customer support ownership and issue resolution.Deliver reactive and proactive support activities according to Service Level Agreement to ensure customer satisfaction and loyalty- Integrate technical knowledge and business understanding to create solutions for customer- Gathers and assesses customer needs, both business and technical- Lead Customer Expectation management as part of escalation process- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledgeClient / customer relationship- Maintains excellent communications with customer management- Excellent verbal and written communication skills- Represents the company as a technical expert with customers, shares knowledge in area of expertise- Builds customer loyalty through being a trusted advisor- Partners effectively with others in the account to ensure problem resolution and customer satisfactionTeam collaboration.- Actively supports the account team with solution advice, proposals, presentations, and other customer communications- Transfers knowledge to Presales peers via contributing participation in education programs- Identifies overlooked opportunities within the account- Analyzes and provides support to deals in the pipeline where needed- Assists with requests for expertise from peers- Facilitates smooth transition from sales to implementation by orienting the appropriate teams to the solution design- Understands the roles and effectively engages other teams and resources within the company and partners- Mentor / consult with team members, other organizations, customers, and vendors on complex issues
  • Education and Experience Required
  • : - Technical University or Bachelor's degree preferred.- Typically 5-8 years experience in technical support and / or consulting.- Experience in industry desired.
  • Knowledge and Skills
  • : Core technical requirements are : - Mainframe Experience / Knowledge - IBM z / OS- Understanding of COBOL, JCL, VSAM, CICS, IMS, PL / I- Mainframe Software / Technologies - Scheduling, security- Micro Focus AMC Enterprise / Mainframe Software experience;

    • Enterprise Developer, Visual COBOL, Enterprise Server, Enterprise Test Server, Server Express, Server for Enterprise Edition, Net Express, or othersGood to Have : - Knowledge of cloud platforms - AWS, Azure, Google- Containers - Docker, Kubernetes- Git / Version control / SCCM- Pipelines - Jenkins- DevOps- Open-source platforms- Native services in z / OSIf you want to be part of what's next and find out more about our available opportunities, visit Micro Focus Careers.LI-GB1

    • Job
    • : Services
    • Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
    Crear una alerta de empleo para esta búsqueda

    Administrador Datos • Madrid, Kingdom Of Spain, España