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Customer Support Specialist (UKI Market)

Customer Support Specialist (UKI Market)

WebfleetBarcelona, Catalonia, España
Hace 12 horas
Descripción del trabajo

Overview

We are looking for a full time Customer Support Specialist with passion for technology. Based in Barcelona, you will join a dynamic team of 8 focused on UKI (United Kingdom & Ireland) and report to the Regional Team Leader.

What you’ll be doing

Provide product information and effective technical and administration support through multiple channels (phone and email).

Provide customers with a personalized experience, effectively solving their issues and inquiries, while keeping customer satisfaction at the core of every decision and behavior.

Proactively manage customer expectations.

Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.

Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

What do we expect from you?

There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind :

You already have a successful experience in a similar role.

Impeccable written and verbal communication skills in English, with experience in the UKI market.

Good interpersonal and customer service skills, keeping the customer at the heart of everything you do.

Eager to learn new products and technologies and utilize your knowledge in a practical way.

Ability to be both proactive and reactive, and remain detail-oriented even under pressure.

Ability to follow standard processes and practices within set service levels.

You are a team player.

Previous experience with CRM systems (such as SalesForce) is an advantage.

Why you’ll love working for us

The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures.

A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.

Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

Working from home up to 3 days a week.

500 euros gross to set up your home office and additional monthly home office allowance

Chance to work abroad for 40 working days per year

Birthday off and volunteering time off.

Additional health and dental insurance.

100% employer funded pension scheme.

Lunch, childcare or transportation vouchers.

Unlimited access to LinkedIn Learning.

Access to Gofluent platform to learn new languages.

Free access to CALM (top mental health app).

Employee Assistance Program.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas : Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. For more information visit webfleet.com. Follow us on X : @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone visit Bridgestone.com or the Bridgestone Newsroom.

How to apply

If that’s a yes, please apply and upload your CV. Pre-employment screening might be part of the selection process. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Job details

Seniority level : Not Applicable

Employment type : Full-time

Job function : Other

Industries : Software Development

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