Pre-Sales Engineer

Overview Mitek (NASDAQ : MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.

We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear : to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.

We are Virtual 1st! Wherever you work, our practices, processes and tools are designed to enable your success. The Future of Work at Mitek is about flexibility and preference wherever and whenever we are working.

We are expanding and seeking a talented, passionate Sales Engineer to join our Professional Services team. This position will be preferentially located in Barcelona or Madrid as a remote / work-from-home position.

Our Sales Engineering team focuses on acquiring new customers for our industry-leading Mobile Verify product through expert product knowledge and building strong partnerships with our Sales team.

As a member of our Sales Engineering team, you’ll be responsible for partnering with the Sales Team to win deals and acquire new customers. You’ll be involved early in the process, forming relationships with key stakeholders and decision-makers to understand their motivations for Digital Identity Verification and pain points in their current process. Educating, positioning, and creative solution selling on how Mitek will solve their pain will be your task. As you conclude the evaluation and secure the solution win, you’ll work with others in the Go-To-Market Team to prepare the customer for onboarding.

What You Will Do Become an expert with Mitek’s product suite at a precise solution level.

Educate customers on Mitek product offerings, integration techniques, and best practices.

Confidently deliver effective presentations and demos tailored to a solution-based selling strategy.

Contribute and coordinate RFIs and RFPs with quality responses.

Lead discussions related to technical requirements, potential use cases, and success criteria.

Understand the customer’s pain points to effectively apply solution selling.

Ensure that product evaluations (POCs) and pilots will have a high chance of success.

Collaborate with internal / external teams to develop robust system solutions.

Accurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market team.

Support and assist customers with hands-on end-to-end troubleshooting when issues arise.

Capture and provide valuable customer feedback for product improvements.

Participate in internal solution testing of new products to assist the Product team with feedback about performance.

What You Need At least 5+ years of relevant experience in a sales engineering, solutions engineering, or technical consultant position.

Strong working experience with SaaS, web-based, and enterprise application architectures, including infosec issues.

Knowledge of client-server and server-server architecture, communication protocols, and security experience.

Expert knowledge of web service technologies (REST / JSON), SDKs, and API usage and integration.

Bachelor’s Degree in engineering, computer science, or a related field.

Self-starter with an entrepreneurial, strategic open mindset, willing to share best practices and learn new skills and approaches from colleagues.

Thrives in a fast-paced, team-focused culture.

Excellent interpersonal and relationship management skills.

Excellent project management skills.

English and Spanish-speaking, Italian is a plus.

What Would Be Nice Experience with solution selling to financial services, FinTech, and modern marketplace / gig economy companies.

Experience in the Identity, Fraud, and / or Risk industry domains.

Prior experience developing / managing native (Android / iOS) or mobile web applications.

Working knowledge of scripting languages (Python, Javascript, etc.).

What We Offer You Be part and Contribute to Mitek's great culture and good working atmosphere.

Highly competitive salary and comprehensive benefits package.

Remote Work in Spain, with the possibility to work from our office near Barcelona.

Be part of a Nasdaq-listed, high-growth company with cutting-edge technology that provides Digital Safety and Fraud Prevention to many companies with millions of users worldwide.

Collaborate with a supportive, experienced Sales Engineering and Go-to-Market team and other departments on the Identity Business.

Ongoing learning opportunities to level up your knowledge and take your career further.

€60,000 - €70,000 a year

base salary + 20% bonus

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

Benefit offerings – may vary based on geographic location

Wellness : Universal, supplemental, and private healthcare plan choices based on country specifics

Financial future : retirement / pension plan contributions, MTK stock plan participation

Income protection : life events & disability coverage

Paid time off : generous annual leave, company holidays, volunteer time off

Learning : e-learning license, tuition reimbursement, hackathons

Home office setup allowance

Additional / optional benefits : pet insurance, identity theft protection, legal assistance

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!

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