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Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.Act as the primary contact for all internal IT support requests.Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.Troubleshoots Mac, Windows and Chrome OS software and hardware for end users through service desk walk-ups, chat, video conference and ServiceNow.Troubleshoots iPhone and Android mobile phones, iPads, Mifi's, RDK kits and other IT related hardware in-office, such as printers.Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.Acts as smart hands services for enterprise Tech Services teams.Oversees the replenishment and allocation of inventory to their appropriate locations.Prepares new hire hardware for deployment.Educate new hires on new software and technology related procedures to secure a swift onboarding process.Manage AV tickets and drive resolutions through the ServiceNow ticketing system.Break / fix resolution for AV software and hardwareExamines, designs, and implements new internal procedures to improve office procedures.Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.Contact and collaborate with software and hardware vendors to solve technical issues as needed.A deep understanding of root-cause analysis.Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.Strong knowledge of Windows and Chrome OS.Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.Troubleshooting and application support, including MS Office.Cloud storage servicesCommunications and video conferencing tools, including Zoom & TeemIssue and bug tracking software platforms, preferably ServiceNowDocumentation tools such as ConfluenceBasic network understanding including TCP / IP, UDP, IP schemas, LAN / WAN design and administration, and wireless networking is desirable.Experience troubleshooting for Mac and Windows as related to video conferencingUnderstanding of analog and digital signal flow; cable termination experience a plusAbility to deliver outstanding customer service and provide simplified explanations of complex technical issues.Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech supportAbility to work with limited supervision and stay focused while performing repetitive tasksMust be fluent in both the local language and English.All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.