Support Engineer (EMEA)

Overview n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently :

We’re a diverse team of + 140 talented people

Our annual recurring revenue is growing over 9x year-over-year

With +130k GitHub stars, we are in the top 50 most popular projects of all time on GitHub

We were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted

We were Sequoia\'s first seed investment in Germany, and most recently secured our $60M Series B (February 25, led by Highland)

We’re building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll be the bridge between Product Support and Engineering — ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you’ll close the gap between scale and high-touch support while raising the bar for customer experience.

Responsibilities Escalation Management

Handle escalations from Product Support, providing advanced technical assistance

Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem

Partner with Enterprise Support when handling issues impacting higher-value accounts

Technical Troubleshooting & Collaboration

Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions

Collaborate with Engineering and Product teams to report, triage, and resolve product issues

Suggest workflow and tooling improvements to increase resolution efficiency

Knowledge & Enablement

Document troubleshooting steps and build internal playbooks for recurring escalations

Improve knowledge bases and enable Tier 1 Support with better documentation

Serve as a technical mentor to Product Support Engineers where needed

Qualifications Must-have

Technical Support Expertise : You have 3+ years in technical support, solutions engineering, or similar roles

n8n Experience : You have hands-on experience building and debugging n8n workflows in production environments

APIs & Integrations : You’re comfortable debugging APIs, webhooks, authentication, and data flows

Cloud & Infrastructure : You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting

Containerization : You can work with Docker or Kubernetes to deploy and debug automation environments

Networking & Databases : You understand networking basics (DNS, SSL / TLS, HTTP / HTTPS) and PostgreSQL troubleshooting

Communication : You explain technical issues clearly and document troubleshooting steps effectively

Nice-to-have

Workflow Automation : Experience with platforms like Zapier, Make, or Airflow

Observability : Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry

Authentication Protocols : Knowledge of OAuth2, OIDC, SAML, or JWT flows

Knowledge Sharing : You’ve contributed to playbooks, internal tooling, or support documentation

On-call Readiness : Comfort participating in structured escalation workflows and incident management processes

Why join us? At n8n, your leadership will directly shape how we scale technical support, improve customer experience, and empower our teams to resolve complex issues independently. You’ll build and grow a high-impact Tier 2 function with visibility across Support, Product, and Engineering — and set the foundations for how we support thousands of users worldwide. You’ll join a fast-growing, remote-first startup backed by world-class investors, where autonomy, experimentation, and collaboration are part of everyday work. With clear career progression into Senior Support Manager or other leadership paths, this role offers both immediate impact and long-term growth.

Sound like a challenge you’re excited to take on?

Apply now — and help us build the future of automation.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n.

Location disclaimer : If you see multiple job postings for the same role, it is most likely because we\'re hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you\'re the most likely to work from in the future.

Benefits

Competitive compensation – We offer fair and attractive pay.

Ownership – Our core value is to “empower others,” and we mean it—you\’ll get a slice of n8n with equity.

Work / life balance – We work hard but ensure you have time to recharge :

Europe : 30 days of vacation, plus public holidays wherever you are.

US : 15 vacation days, 8 sick days, plus public holidays wherever you are.

Health & wellness –

Europe : We provide benefits according to local country norms.

US : Comprehensive medical (PPO 1200), dental, and vision plans.

Future planning –

Europe : We provide pension contributions according to local country norms.

US : 401(k) retirement plan.

Financial security –

Europe : We provide benefits according to local country norms.

US : Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.

Career growth – We hire rising stars who grow with us! You\’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

Giving back – We\'re big fans of open source, and you\'ll get $100 per month to support projects you care about.

Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.

An ambitious but kind culture – People love working here—our eNPS for 2024 is 94!

Country-specific details are provided in your contract.

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