Senior Technical Support Engineer

Overview Our company collaborates with over 70 Swedish hospitals, NHS hospitals in the UK, Dutch hospitals, the Netherlands' national breast cancer screening program, international clinical trials, and has also been appointed as the UN's European teleradiology partner for tuberculosis screening (non-profit). Our values revolve around the belief that the highest medical quality arises from a harmonious relationship with our physicians and client hospitals, with a focus on the patient. We leverage innovative technology to promote this harmony.

The IT Support Engineer plays a crucial role in maintaining the stability and efficiency of IT systems across our organization. This role supports medical and office staff by providing technical assistance, managing infrastructure, and ensuring compliance with quality, security, and environmental standards.

Responsibilities Deliver first and second-level remote and on-site support for hardware, software, and network issues

Install, configure, and maintain IT equipment, manage user accounts, and ensure data security

Provide IT onboarding and training for new staff and doctors

Assist in IT infrastructure projects, perform audits, and contribute to ongoing system improvements

Qualifications Bachelor\'s degree in Computer Science, Information Technology, or related field.

Proven experience as an IT Support Engineer or similar role, preferably in the healthcare or teleradiology industry.

Proficiency in diagnosing and resolving hardware, software, and network issues.

Strong knowledge of Windows operating systems.

Familiarity with networking concepts, including TCP / IP, DNS, DHCP, and VPN.

Experience with Google Workspace and other enterprise IT tools.

Experience with Microsoft Entra ID / Intune / Autopilot

AWS, Microsoft Certified IT Professional, are a plus.

Excellent communication skills in English language. Swedish and / or Spanish is a plus

Social & communicative, diplomatic, able to work in an international virtual team environment

Control and coordinate complex technical situations and challenges in a calm and professional manner

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