Desktop Support Engineer

We are seeking a highly skilled and motivated Desktop Support Engineer .

This candidate will support local users in Barcelona office, as well as remote and international users.

Key Responsibilities

• Technical Support : Provide first and second-level support for hardware, software, and networking issues. Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripherals.
• Installation and Configuration : Install, configure, and maintain operating systems, software applications, and system updates. Ensure that all IT equipment and software are set up and functioning properly.
• User Training and Assistance : Offer guidance and training to end-users on the use of IT systems and software. Create and maintain user manuals and documentation to support end-users.
• Incident Management : Log and track all support requests using the company’s ticketing system. Ensure timely resolution of issues and escalate complex problems to higher-level support or specialized teams as necessary.
• Asset Management : Manage and track IT assets, including hardware and software inventory. Ensure that all assets are properly documented and maintained.
• Security Compliance : Implement and adhere to company policies and procedures related to IT security. Ensure that systems are protected against security threats and vulnerabilities. Partner with Client Platform Engineering and Security on making sure that hardware and software are current and up to date.
• Project Support : Assist with IT projects such as system upgrades, migrations, and new technology implementations. Collaborate with other IT team members to achieve project goals.
• Customer Service : Provide exceptional customer service and maintain a positive relationship with end-users. Communicate effectively with users to understand their needs and provide appropriate solutions.

Qualifications

Work Environment

The role may require occasional evening or weekend work to perform maintenance tasks or respond to urgent technical issues. The position involves regular interaction with end-users and requires a high level of professionalism and customer service.

Physical Requirements