Site Reliability Engineer

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Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 11 years of history helping teachers find and create exciting, interactive learning experiences. We're a software company built by teachers, for teachers, committed to empowering educators with intuitive software to engage students all in one place, from video learning and beyond.

Millions of teachers and students around the world are already using Edpuzzle to make education more equitable and engaging. If you’re passionate about making an impact and find joy in learning, you’ll feel right at home with us. Check out the job details below to see if Edpuzzle could be the right fit for you!

About working at Edpuzzle

Working at Edpuzzle means joining a global team dedicated to enhancing education for all. Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you\u2019re helping shape one of the biggest edtech platforms in the world, and the next day you\u2019re doing a teambuilding activity with your coworkers. A place where everyone has been selected because they\u2019re the best at what they do, and where your manager and team trust your decisions fully.

We value work-life harmony, which is why we’ve embraced a “remote-first” approach that emphasizes flexibility and choice while fostering meaningful engagement. It\u2019s no surprise that in our latest employee satisfaction survey, Work-Life Balance (92%), Leadership (85%), and Employee Engagement (84%) were highlighted as our top drivers, because we genuinely care about creating an environment where people can thrive, feel supported, and do their best work. A place where you\u2019re encouraged to learn and grow, because education is the cornerstone of everything we do.

About the process

The goal of our interview process is to learn about each other. Each step is structured to help us understand your unique talents and contributions while offering you insight into our team and culture.

For a detailed breakdown of our recruitment process, please refer to our Selection Process Guide which outlines every step of our candidate journey. A dedicated member of our team will support you through each step, and you\u2019ll have the opportunity to meet various Edpuzzlers along the way.

About the role

We’re looking for a passionate Site Reliability Engineer to pioneer the SRE strategies of our Security and Infrastructure Team in Barcelona .

As the key reference point for all things SRE, you\u2019ll have the autonomy to shape our systems from the ground up. This role is perfect for someone ready to lead and innovate, making a significant impact on our cloud infrastructure and observability strategies using Datadog . You\u2019ll be responsible for ensuring our system’s reliability, scalability, and maintainability, handling everything from our cloud infrastructure to in-depth observability and comprehensive monitoring. By working closely with our DevOps and Engineering teams, you\u2019ll drive the design and implementation of resilient systems, manage incidents effectively, and champion best practices for observability and incident response.

If you\u2019re a self-starter who\u2019s eager to contribute to the education sector, you\u2019ll feel right at home with us.

About our team

We are a product-focused team. Our methodologies foster close partnerships between Engineering, Product, Infrastructure, and other key areas (Design, Data, QA, Security, etc.). Everyone is encouraged to share their ideas and opinions, take initiative, and be resourceful when coming up with creative solutions that elevate the experience for our users.

At our core is an environment where every voice is heard and valued, and each team member plays a role in shaping project strategy and designing technical solutions. We embrace proactiveness and curiosity to understand the bigger picture. Engineers are not just encouraged but expected to think critically, propose solutions, and take ownership. We’ve built a culture where ideas are shared openly, challenges are tackled head-on, and assumptions are questioned to drive continuous improvement.

Learn more about our Product team and culture in these talks by Santi Herrero (Co-founder and CTO) at SCPNA 2024 and SCBCN 2024.

About the job

• Work with the Product, Infrastructure and Engineering teams to find the best technical solutions by participating in discussions and sharing your opinions.
• Take ownership of the problems that are being worked on, understanding why they are needed by the users, carrying out your own research, making your own proposals and working on the implementation while relying on your teammates for help when needed.
• Communicate effectively in a team in order to maximize productivity, ownership, and focus to help projects reach the finish line with the best possible outcome and by the project deadline.
• Design a cloud infrastructure that is secure , scalable , and highly available on AWS.
• Engage in proactive monitoring and observability with comprehensive tools and practices that not only detect and warn, but also predict potential system issues before they affect our users.
• Lead the charge in root cause analysis for production and infrastructure issues, transforming challenges into learning opportunities.
• Provision, configure and maintain cloud infrastructure as code .
• Perform rotatory on-call service , ensuring reliability and uptime for our users.
• Write technical documentation , contributing to our technical knowledge base and empowering your peers.
• Perform other exciting duties as opportunities and needs arise.

About you

What we offer :

Edpuzzle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

References from previous employers will be requested from candidates during the selection process. If you would like to be considered for this position, please apply below. We look forward to hearing from you!

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