Security Managed Services Engineer

Experteer Overview

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
In this role you ensure clients’ security infrastructures stay operational and begin resolving incidents with a proactive, service-oriented approach. You’ll handle tickets within SLA, triage escalations, and collaborate with cross-functional teams to restore and sustain services. You drive improvements through trend analysis and support automation efforts to reduce manual burdens. This position offers exposure to enterprise-scale security and a culture that values collaboration and diverse perspectives.

Compensaciones / Beneficios
• Monitor and resolve security incidents and problems to restore service efficiently
• Handle client requests/tickets and ensure resolution within SLA
• Manage work queues, perform operational tasks, and update tickets with actions taken
• Provide second-level support and escalate to relevant teams or clients as needed
• Collaborate with automation teams to optimize tasks and enable seamless shift handovers
• Audit incident and request tickets for quality, and contribute to trend analysis reports
• Assist L1 Security Engineers with triage and troubleshooting; support project work when required xcskxlj
• Contribute to change management with proper documentation, approvals, and maintenance planning

Responsabilidades
• Experience with managed services handling security infrastructure
• Working knowledge of ticketing tools, preferably ServiceNow
• Bachelor's degree or equivalent IT/Computing qualification, or relevant work experience

Requisitos principales
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