Customer Care Professional
We’re looking for a dynamic, organized, and hands-on person to join our team.
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We’re a customer-focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience.
We value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience.
The position is full-time and based in our Barcelona office.
Main Responsibilities
- Respond to customer inquiries with care and in the brand’s tone of voice.
- Manage returns, exchanges, and claims smoothly and efficiently.
- Maintain a consistent daily response rhythm and follow up on ongoing conversations.
- Ensure tickets are handled with clarity, accuracy, and attention to detail.
- Coordinate with logistics, product, and e-commerce teams.
- Identify patterns in customer queries and contribute to improving the overall experience.
- Support the team with product-related updates on Shopify (such as descriptions or basic content adjustments).
- Assist in the preparation and execution of online launches when needed.
Who We’re Looking For
- Strong communication skills in Spanish and English (other languages are a plus).
- Proactive, organized, and detail-oriented.
- Comfortable working with structure and maintaining a steady daily rhythm.
- Experience in customer service (fashion is a plus).
- Interest in product and online experience.
- Familiarity with tools like Zendesk or Shopify is a plus.
- Passionate about paloma wool, we are looking for someone who truly loves and connects with the project.
What We Offer
- A position with real impact on the customer experience.
- A multidisciplinary team based in Barcelona, with a dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- The chance to be part of a growing, globally recognized brand with a unique identity, both online and retail. xghoner
- A project that values long‑term impact over immediate growth.
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