Commercial Account Executive

In this role you drive top-line revenue by acquiring new customers and expanding within existing accounts in Spain & Portugal. You will align Zendesk solutions with client goals, lead multi-month, value-driven sales cycles, and foster executive sponsorship to secure strategic partnerships. You’ll leverage data and cross-functional collaboration to optimize retention and expansion, contributing to Zendesk’s mission of humane, human-centered customer service.

• remote work flexibility
• global offices
• inclusive culture
• equal opportunity employer
• Acquire new customers and penetrate top accounts in Spain & Portugal to grow revenue
• Cross-sell additional Zendesk products to existing clients to maximize account value
• Nurture key relationships for satisfaction, retention, and long-term partnerships
• Use data, intents, and adoption history to improve prospecting and retention strategies
• Create quarterly territory plans to increase market share
• Demonstrate Zendesk product fit with client objectives to drive expansion
• Lead complex, value-centric sales cycles with proofs of concept
• Maintain a robust pipeline and accurate forecast to exceed targets
• Build C-level sponsorship and engage decision-makers
• Collaborate with internal teams to optimize sales strategies and execution
• Close complex deals with a consultative approach and compelling business cases
• Stay current on Zendesk solutions, competition, and industry trends
• BA/BS degree or equivalent experience
• 4+ years in cloud/software B2B or AI sales or solution engineering with a proven target track record
• Consistent history of meeting/exceeding quotas
• Experience navigating multi-month, value-focused sales cycles with proofs of concept
• History of selling to C-level executives
• Strong presentation, negotiation, and closing skills
• Experience creating and leveraging territory and account plans
• Familiarity with Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker
• Ability to travel to customer locations
• Spanish and English language skills (Portuguese a plus)
• presentation and negotiation prowess
• cross-functional collaboration
• Clari

#J-18808-Ljbffr