Business Consultant - Sita - Société Internationale De Télécommunications

As a Business Consultant at SITA, you will guide the delivery and implementation of Airport Management Systems for clients, acting as a subject matter expert on SITA technologies. You will translate client needs into optimized processes, train superusers, and facilitate system configuration and integration with third-party vendors. You’ll work closely with customers to validate requirements, run structured workshops, and support go-live with early-life assistance. The role brings travel to customer sites and spans consulting, solution design, and cross-functional collaboration to drive operational improvements. This is an opportunity to shape how airports operate with cutting-edge tech in a

• Flex Week: work from home up to 2 days/week
• Flex Day: flexible workday
• Flex-Location: up to 30 days/year remote
• Employee Wellbeing: EAP for you and dependents
• Professional Development: world-class learning platforms
• Provide consultancy to resolve business issues within core expertise
• Capture and prioritize customer needs, redesign business processes for efficiency and service improvement
• Develop and run client workshops to enable realization of consultancy benefits
• Configure SITA software to meet business and technical needs
• Bridge customer requirements with Product Management to evolve SITA products
• Deliver consulting as part of a delivery team, build trusted relationships, present findings and gather feedback
• Provide Subject Matter Expert support to the SITA Sales Force
• Execute consulting methodology in line with corporate standards (deliverables, customer satisfaction, P&L)
• Keep current with new technologies and industry trends
• Extensive experience in business and technical consultancy in IT & telecommunications, 7+ years
• Experience implementing complex software solutions at customers
• Senior-level xcskxlj exposure to heads of departments/functions
• Understanding of Airline IT environment is advantageous, especially Airport Operations
• Solid technical understanding (MS SQL & Windows Server preferred)
• Experience integrating systems at technical and functional levels (integration tech like web services, API, message queues)
• Prototype development capability is a plus
• Education in Business, Engineering or Information Systems or equivalent work experience
• Business acumen
• Consulting process & methods
• MS SQL
• Windows Server
• JIRA

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