Engagement Manager (Madrid)

Company Overview:

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

Model ML is the AI workflow builder transforming how major financial institutions produce and validate client-ready work. Model ML converts complex, manual processes into fully automated AI systems that scale across global teams. In under a year, Model ML has become one of the fastest growing enterprise AI platforms worldwide and recently closed a $75 million Series A, one of the largest fintech Series A rounds ever. The round was backed by FT Partners, Y Combinator, LocalGlobe, QED, 13books, and other top global investors.

Job Description:

The Engagement Manager (EM) owns the end-to-end customer outcome: translating client problems into scalable Model ML workflows, running clean operating cadence, and driving adoption through clear governance and communication.

Responsibilities (aligned to EM Framework):

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• Product Quality (workflows + platform judgment): Turn client problems into scalable, measurable workflows. Balance client needs with platform constraints. Build reusable playbooks, templates, and demo assets. Stay current on product direction and translate updates into field-ready examples.
  
• Organisation (systems + transparency): Maintain clean tracking across dashboards, hubs, and Notion pages. Keep usage, adoption, and health metrics accurate and up to date. Run a clear delivery plan (owners, dates, dependencies) and surface risks early.
  
• Communication (high-signal alignment): Prevent surprises. Send agendas before meetings, capture decisions, and publish action logs with owners and due dates. Communicate trade-offs and blockers early to both client and internal teams.
  
• Client Relationships (governance + ROI): Build trusted, data-driven relationships. Own trial -> conversion -> renewal motion in partnership with Growth. Drive adoption through builders, measure ROI, and turn feedback into a concrete plan with Engineering and Product.
  

What you can expect:

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• It won't be easy; in fact, it will be very hard
  
• BUT, it will be a lot of fun
  
• You need to be comfortable with being uncomfortable; timelines will change, priorities will most likely shift
  
• Be prepared for an exciting, fast-paced journey where you’ll learn a lot, take on meaningful challenges, and grow along the way.
  

Requirements (what "good" looks like):

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• 5+ years experience in private equity, investment banking, or tier 1 consultancies
  
• Demonstrated ability to turn ambiguous client asks into scoped delivery plans and measurable outcomes
  
• Strong technical fluency: can reason about workflows, data, and failure modes (you do not need to be an engineer, xcskxlj but you must be credible with one)
  
• Excellent operational hygiene: reliable tracking, documentation, and governance
  
• Clear, proactive communicator who escalates early and closes loops
  
• Comfortable operating autonomously in a fast-changing environment
  
• Willingness to travel within the region as needed
  

What We Offer:

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• Competitive salary + equity
  
• Performance-based incentives
  
• Opportunity to be instrumental in our expansion into the market
  
• Supportive and innovative work environment
  

About The Interview

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• Call 1: 30-minute intro call with an Engagement Manager
  
• Call 2: 30-minute with a Head of Engagement Management
  
• Call 3: 30-minute deep dive with Adam (COO)
  
• Call 4: 20-minute call with Nat (CoS)
  

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