Agentforce Service Account Executive - Salesforce

In this role you drive growth for the Agentforce Service platform by expanding ACV with existing customers through upsell and cross-sell. You will uncover customer objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack. You’ll align cross-functional teams and partners to advance deals and support lasting customer success. This position places you at the center of AI-powered service innovation, delivering faster resolutions and higher satisfaction. Join a fast-growing product team shaping the future of AI-enabled customer service.

• Build and execute account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
• Run discovery to understand customers' processes and goals, turning insights into use cases and value hypotheses
• Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service)
• Align account teams and partner ecosystems to move deals forward and support long-term customer success
• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
• Strong discovery xcskxlj and solutioning skills with ability to build account plans around upsell/cross-sell growth
• Confident communicator across written, verbal, and presentation formats
• collaboration across cross-functional teams
• customer-centric mindset
• solutions-based selling in enterprise software
• discovery and value-hypothesis framing
• account planning and upsell/cross-sell strategizing

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