Account Manager (Hvm) - German - Barcelona
Sumup • Barcelona, Cataluña, Spain
Hace 9 días
Descripción del trabajo
In this role, you will own the full lifecycle of high-value merchant accounts, from onboarding to retention and growth, acting as the primary advisor and single point of contact. You’ll work closely with cross-functional teams to ensure activation, proactive support, and strategic guidance that drives merchant success and transaction growth. The position combines high-touch relationship management with data-informed decision making to maximize value for both merchants and SumUp. You will engage in tailored training, upsell relevant products, and identify churn risks to protect and expand the portfolio.
- Restaurant tickets (Edenred)
- L&D budget of 2000 per year
- 30 days sabbatical after 3 years
- Diversity and inclusion commitment
- Office-first setup in Barcelona
- Referral bonus
- Conduct merchant discovery calls and ensure smooth activation
- Deliver tailored product training remotely or onsite
- Collaborate with field sales to ensure seamless deal closure and transition
- Act as primary relationship manager to provide priority support and strategic consultations
- Monitor transactional data and account metrics to identify growth or churn signals
- Upsell and cross-sell SumUp products to merchants for expansion
- Coordinate with internal teams to resolve merchant pain points
- Proactively activate merchants and drive engagement to reach TPV targets
- Conduct personalized trainings and retention activities to keep merchants satisfied
- Execute ad-hoc growth campaigns to boost engagement and revenue opportunities
- 2 to 3 years of experience managing large accounts
- Strong sales and upselling capabilities
- Excellent verbal and written communication in English and German
- Interest in data analysis and reporting
- Strong problem-solving and creative thinking for client solutions
- Competent knowledge of market (retail, FnB verticals)
- Relationship management
- Proactive and customer-focused approach
- Analytical mindset
- Creative problem-solving
- Data analysis and reporting
#J-18808-Ljbffr