B2B Customer Support Lead

Role based in Barcelona - EU work permit mandatory - No VISA sponsorship

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

Full-time position - Monday to Friday - 38 hours per week

About Naboo

Naboo is the European leader in MICE procurement. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.

Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.

Naboo is no longer just a French success story. We are becoming a global category leader with offices in Paris, Barcelona, Montreal, Hamburg, New York and Singapore. Naboo is scaling fast with strong backing from top-tier international investors.

Role & Responsibilities

You will be part of our Finance Operations based in Barcelona. On a day to day basis you will:

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• Make sure past events have the correct final amounts from each supplier and are correctly invoiced to Clients
  
• Provide clear answers to Clients/Suppliers when they have questions about invoices, purchase orders and payments.
  
• Follow-up on outstanding items and manage potential disputes
  
• Manage cancellations and event postponements
  
• Participate in the improvement of internal processes
  
• Recruit, onboard, and train junior team members
  

Compensation & Benefits

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• Package : 30000€ to 40000€ depending on experience
  
• Alan health insurance: 100% coverage for the employee alone (no coverage for spouse or child)
  
• Cobee card credited each month with €150 to cover transport and meal expenses
  
• Sports subscription with Classpass
  
• Occasional remote: 1 day per week once probation period is approved
  
• Beautiful offices in the center of Barcelona
  
• Top-notch work equipment (MacBook)
  
• Events that bring our team together
  

Ideal Candidate

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• You have 2+ years of experience in a Finance / Billing Operations role at a tech scale-up
  
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• You are fluent in English and in French (50% of Finance Operations are still in French)
  
• You are comfortable working with CRM tools (HubSpot or similar)
  
• You enjoy client interaction and working as part of a team
  
• You like numbers, you are very well organized and you pay attention to detail
  
• You can demonstrate how you have used AI or automation to improve operations
  
• You are the perfect candidate
  
• You are looking for serious challenges and responsibilities from day one
  
• You want to thrive in a high growth environment
  
• Are excited about shaping a function (almost!) from scratch
  
• You are not scared to build the plane while flying it
  

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