Sr. Training Ops Specialist - Amazonwebservices

In this role, you will orchestrate end-to-end training operations across the EMEA region for AWS Training & Certification. You’ll ensure smooth delivery of virtual and in-person trainings, manage trainer resources, LMS provisioning, and billing to support a seamless customer experience. You’ll work with cross-functional teams to align schedules, contracts, and compliance, driving scalable processes in a fast-paced environment. This is an opportunity to shape regional training operations at a global cloud leader.

• Oversee full lifecycle of training deliveries in EMEA, including contracting, trainer resourcing, LMS setup and billing
• Process digital team subscriptions and provisioning for AWS Skill Builder
• Evaluate training requests and assign trainers to meet customer needs while maximizing regional utilization
• Support trainer scheduling, time blocks, and rescheduling to ensure delivery continuity
• Monitor hotlines and provide actionable recommendations during last-minute changes to minimize disruption
• Maintain high data accuracy across LMS, Salesforce, and related tools for reliable billing and metrics
• Manage end-of-month training billing and support AP/AR processes for revenue recognition
• Identify and implement programs to improve operational workflows with limited guidance
• Maintain knowledge of key programs, platforms, and tools and promote process improvements
• Minimum of five years in a team coordination role
• Exceptional written, verbal, and interpersonal communication; fluent English and Spanish
• Strong judgment; proactive and able to act with limited information
• Experience with vendor contracts, NDAs, PO management, invoicing and billing processes
• Knowledge of training delivery operations and scheduling
• Ability to work in a fast-paced, multinational technology environment
• strong communication
• proactive problem-solving
• Learning Management System (LMS) experience

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