Customer Support Representative (m,f) Dutch: Telecommunications / internet

Start: 20.07.26 and 03.08.26

Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

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• Handle inbound customer inquiries via phone, chat, and email channels
  
• Support customers with mobile, internet, and TV-related questions and issues
  
• Assist with SIM card activation, mobile data setup, and account-related requests
  
• Guide customers through TV box installation and home internet setup processes
  
• Troubleshoot basic technical issues and provide effective solutions
  
• Deliver professional, customer-focused, and solution-oriented support
  
• Identify cross-selling and upselling opportunities when appropriate
  
• Maintain accurate customer records and interaction notes
  
• Collaborate with colleagues and internal teams to ensure high-quality customer service
  
• Meet service quality, productivity, and customer satisfaction targets.
  

REQUIREMENTS

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• Native-level Dutch (C2), English at B1 level or higher
  
• Strong communication and customer service skills
  
• Customer-oriented mindset with excellent problem-solving abilities
  
• Comfortable identifying cross-selling and upselling opportunities
  
• Good computer literacy and ability to learn new systems quickly
  
• Tech-savvy with an interest in technology and telecommunications services
  
• Availability to work rotational schedules, including evenings and weekends
  
• Legal right to live and work in Spain with valid documentation (EU passport or residency permit)
  
• Previous customer service, contact centre, retail, hospitality, or sales experience
  
• Experience in telecommunications, technology, or technical support environmentsExperience handling phone, chat, or email support channels. xghoner
  

OFFER

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• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
  
• Guidance and tools to reach career potential
  
• Relocation support
  
• And much more!
  

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