Customer Service Representative, French

Responsibilities

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• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
  
• Communicating with customers and colleagues across different countries.
  
• Processing and managing customer orders.
  
• Providing updates on order status, shipments, and deliveries.
  
• Working closely with Supply Chain, Logistics, Production, and Sales teams.
  
• Supporting quotation requests and customer enquiries.
  
• Maintaining accurate customer records and documentation.
  

Requirements

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• At least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
  
• Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
  
• Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
  
• Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
  
• Strong communication skills in French and English (written and spoken) are essential.
  
• Proficiency in Microsoft Office applications: Outlook, Excel, and Word.
  
• Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
  
• Solid understanding of customer service processes within a supply chain and logistics environment.
  
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
  

Core Competencies

Demonstrates expertise in Customer Service, Order Management, and Logistics within an international manufacturing environment, with strong communication skills in French and English. xghoner Proficient in managing customer orders and maintaining accurate records while collaborating with cross-functional teams.

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