Spa & Gym Recepcionist - Soho House Barcelona

The place…

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Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Soho House & Co. – Barcelona.

The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Job Purpose

As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.

You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

• 
  
• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
  
• Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.
  
• Learn about all the different services and how much Soho House Gym & Spa has to offer.
  
• Maintain a clean, sanitary and safe environment: reception area.
  
• Manage members lists, bookings Spa services and Booking personal training classes
  
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
  
• Build a positive relationships with members and guest.
  
• Communicate and red flag any feedback to the management team.
  
• Influence a fun and positive atmosphere by being approachable and professional.
  
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.
  

Requirements

A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• 
  
• Strong attention to details
  
• Excellent customer service
  
• Fluent in English and Spanish
  
• Organised and reliable Ability to handle feedback to achieve member satisfaction
  
• Ability to multitask and work in a fast-paced environment
  
• Ability to understand and follow written and verbal instructions
  
• Excellent interpersonal, communication and problem solving skills.
  

What we are offering? xghoner

• 
  
• Team meal whilst on shift prepared by our chefs
  
• Soho Friends Membership
  
• 50% Team discount on Food & Drink, 7 days a week
  
• Team Room Rates; Any Bedroom, Any House, $100 a night
  
• Birthday Day Off
  
• Discount on Cowshed products and Soho Home (up to 50%)
  
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  
• Continuous training to develop yourself personally and professionally
  
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  

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