Customer Growth Analyst EMEA

Rocket Lab is a leading mobile ad-tech company that empowers app marketers to acquire and retain high-quality users through our technology that accelerates growth across the entire customer life cycle, focusing on lifetime value.

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.

We are looking for a Customer Growth Analyst who is passionate about building strong client relationships and driving measurable growth across the customer lifecycle.
This role is offered as a temporary substitution contract ("contrato de interinidad") to cover a maternity leave, in line with Spanish employment regulations. The contract will remain active until the substituted employee returns to their position (expected duration: approximately 4-6 months).

As a Customer Growth Analyst, you will be responsible for:

Client Management

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• Build strong, long-lasting relationships with clients, understanding their business needs and objectives.
  
• Lead the onboarding process for new clients.
  
• Lead meetings to review performance and identify growth opportunities.
  
• Oversee billing processes, ensuring accurate invoicing and promptly resolving concerns.
  

Retention, Upselling & Renewals

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• Develop and implement proactive retention strategies to reduce churn and increase loyalty.
  
• Identify upselling opportunities and execute renewal plans, aligning budgets with clients for upcoming months.
  

Strategy & Market Research

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• Stay on top of digital marketing and mobile app trends to inform strategic planning.
  
• Conduct market research to bring clients industry best practices and innovative solutions.
  

Team Collaboration

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• Collaborate with cross-functional teams on user retention and acquisition strategies.
  
• Prepare performance reports and address client concerns quickly.
  
• Work with Sales to align acquisition strategies and with Operations to review KPIs. xghoner
  

Competencies needed

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• 3+ years of experience in Account Management positions
  
• At least 1 year of experience in the Mobile Advertising industry
  
• Strong communication and negotiation skills
  
• Goal-driven mindset
  
• Excellent organizational and time-management skills, with the ability to work independently but also to collaborate and participate as a team player
  
• Fluent in English is a must
  

We offer

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• Flexible hours
  
• Work Balance Philosophy
  
• Great work environment
  
• Health insurance
  
• Flexible benefits to enjoy every month
  
• Potential for this role to evolve into a permanent position, depending on business needs
  

We look forward to seeing you soon in our team!

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