Retention Manager (Igaming)

We’re Hiring: Retention Manager | iGaming / Fintech

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.

We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.

If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.

What you’ll do:

- Manage and develop relationships with existing merchants

- Monitor merchant activity, transaction volumes, revenue, and payment performance

- Identify churn risks and build retention plans for at-risk accounts

- Reactivate inactive or declining merchants

- Identify upsell and cross-sell opportunities

- Help merchants increase volumes and expand their use of our payment solutions

- Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations

- Handle merchant escalations and drive issues through to resolution

- Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for:

- 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development

- Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries

- Strong commercial mindset and confidence working with numbers

- Good understanding of transaction volumes, conversion/approval rates, and payment performance

- Strong negotiation and relationship management skills

- Proactive approach: you don’t wait for a merchant to tell you they’re leaving

- Professional English

- Strong Excel / Google Sheets and CRM skills

Your key KPIs will include:

Merchant retention
- Revenue retention
- Churn reduction
- TPV/turnover growth
- Reactivation
- Upsell & cross-sell
- Portfolio revenue growth

We’re looking for someone who can combine strong merchant relationships with data and commercial thinking .

You’ll have real ownership of your portfolio and a clear goal: keep valuable xcskxlj merchants active, growing, and engaged with us.

What we offer:

- 100% remote work

- Competitive salary + performance-based bonuses tied to clear and measurable results

- A strong international team with solid expertise in fintech, payments, and iGaming

- Direct communication and quick decision-making without unnecessary bureaucracy

- Real ownership of your merchant portfolio and the freedom to influence results

- Opportunity to work with international merchants, markets, and payment solutions

- Professional growth in a fast-moving fintech environment

- A role where your impact on retention, revenue, and portfolio growth is visible and recognized