Manager – Operations Excellence, Ops CIB

Responsibilities

No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

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• Drive and implement the Operations Excellence roadmap with a dedicated focus on AI, data engineering, and automation, ensuring initiatives align with strategic priorities and deliver measurable results (efficiency, quality and scalability)
  
• Consult with senior business owners, BAU verticals, and transversal functions (Risk, Compliance, Internal Control, Engineering) to understand business strategies, map pain points, and identify process improvement or organizational design opportunities
  
• Assist in managing the portfolio of AI and automation use cases, ensuring smooth transitions from the pilot/idea stage into production and real BAU adoption
  
• Collaborate with the distributed network of AI Ops Wizards, helping deploy common methodologies, track initiative progress, and consolidate cross-vertical requirements to avoid technical duplication
  
• Act as a lever for change, coaching and enabling operational teams to use data, process modeling, and analytics to enhance day-to-day decision-making and service quality
  
• Develop clear executive presentations to communicate project status, data analysis, risks, and resulting process improvements to senior management
  
• Structure and maintain a prioritized inventory of AI, data, and automation use cases
  
• Conduct work observations, facilitate group working sessions, measure process performance, and establish quantitative/qualitative baselines
  
• Document and redesign end-to-end processes
  
• Define and monitor KPIs and benefit-tracking mechanisms linked to manual effort reduction, risk mitigation, and response time improvements
  
• Identify opportunities to reuse automated agents or tools across different banking verticals
  
• Prepare portfolio dashboards, highlighting realized benefits, dependencies, blockers, and mitigation plans for the Head of Operations
  

Requirements

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• Bachelor's degree required
  
• 6 to 9+ years of professional experience in Process Management, Process Engineering, Management Consulting, or Corporate & Investment Banking (CIB) operational roles
  
• Prior experience acting as a workstream lead or coordinating tasks/project teams within large strategic programs is highly preferred
  
• Solid understanding of financial services functions and Wholesale Banking activities (e.g., Global Markets, Transactional Banking, Lending, Transaction Processing, Post-Trade Services)
  
• Proficiency in process mapping (AS IS and TO BE methodology) gaps identification and design of operational workflows
  
• Advanced knowledge of Data, automation, and AI concepts, with the ability to translate technical tools into real operational improvements
  
• Strong analytical, problem-solving, and database/statistical tools experience (e.g., Excel pivot tables, Access, Minitab, or Google Sheets)
  
• Experience with customer journey mapping, organizational change management, and identifying operational change risks
  
• High level of autonomy, ownership, and capability to coordinate transversal teams without relying exclusively on formal hierarchy
  
• Excellent written and verbal communication skills, with the ability to structure clear messages for both technical and non-technical senior executives
  
• Team-player mindset rooted in transparency, proactive collaboration, and positive leadership
  
• Minimum B2 English level required. xghoner C1 Preferred.
  

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