Spa & Gym Recepcionist
The Place
¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
Located on Avenida Tibidabo, our third Casa in the city will include a state‑of‑the‑art gym, a full‑service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.
Job Purpose
As a Spa & Gym Receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.
Main Duties
- Ensure every member is welcomed by their name and guests are welcomed with an open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Be well‑versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.
- Learn about all the different services and how much Soho House Gym & Spa has to offer.
- Maintain a clean, sanitary and safe environment in the reception area.
- Manage member lists, bookings for Spa services and booking personal training classes.
- Support, direct, solve problems in real time to ensure any guest‑related concerns are addressed straight away.
- Build positive relationships with members and guests.
- Communicate and red flag any feedback to the management team.
- Influence a fun and positive atmosphere by being approachable and professional.
- Welcome new hires and train everyone to Soho House standards: steps of service, Soho House knowledge.
Requirements
A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high‑profile venue and a natural flair for first‑class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Strong attention to details.
- Excellent customer service.
- Fluent in English and Spanish.
- Organised and reliable. Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast‑paced environment.
- Ability to understand and follow written and verbal instructions.
- Excellent interpersonal, communication and problem‑solving skills.
What we are offering?
- Team meal on shift prepared by our chefs.
- Soho Friends Membership.
- 50% team discount on food & drink, 7 days a week.
- Team room rates; any bedroom, any house, $100 a night.
- Birthday day off.
- Discount on Cowshed products and Soho Home (up to 50%).
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally. xghoner
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
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